Engagement Manager Job Description

Use this Engagement Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Engagement Manager

Engagement Manager responsibilities

  • Assisting customers with using our services throughout projects
  • Helping solve client problems and managing financial aspects of contracts
  • Ensuring contracts are carried out according to agreed terms

Engagement Manager Job Description Template

Job Brief

We are looking for an Engagement Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.

To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.

Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities

  • Foster positive relationships with our customers as their primary point of contact
  • Help clients implement services and plan projects effectively
  • Ensure that contract terms and conditions are met
  • Manage invoices and bills for assigned customers
  • Identify upselling and cross-selling opportunities
  • Address customer issues with speed and efficiency
  • Work with sales teams to generate new business
  • Prepare reports on project performance

Requirements

  • Proven experience as an Engagement Manager
  • Project management experience
  • Background in sales and customer service is a plus
  • Proficient in MS Office and CRM/project management software
  • Strong organizational and multitasking skills
  • Customer-oriented approach
  • Excellent verbal and written communication abilities
  • Sharp business acumen
  • Problem-solving aptitude
  • BSc/BA in Business or similar field

Engagement Manager Job Description Examples

Engagement Manager • Qualtrics

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like.....

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Staff Engagement Manager - Year Round • Deer Valley Resort

Please note, this position is located at Deer Valley Resort in Park City, UT.

Description...

POSITION SUMMARY

The Staff Engagement Manager works to create and sustain an environment where all staff are fully empowered and encouraged to create the best working environment for themselves and the best experiences for our guests. Responsible for administering, organizing, developing, conducting,...

Read more
Staff Engagement Manager - Year Round • Deer Valley Resort

Please note, this position is located at Deer Valley Resort in Park City, UT.

Description...

POSITION SUMMARY

The Staff Engagement Manager works to create and sustain an environment where all staff are fully empowered and encouraged to create the best working environment for themselves and the best experiences for our guests. Responsible for administering, organizing, developing, conducting,...

Read more
Staff Engagement Manager - Year Round • Deer Valley Resort

Please note, this position is located at Deer Valley Resort in Park City, UT.

Description...

POSITION SUMMARY

The Staff Engagement Manager works to create and sustain an environment where all staff are fully empowered and encouraged to create the best working environment for themselves and the best experiences for our guests. Responsible for administering, organizing, developing, conducting,...

Read more