Account Coordinator Job Description Template

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Account Coordinator Job Description Template

Job Brief

We are looking for an Account Coordinator to provide day-to-day administrative support to our Account Executives and Account Representatives to ensure smooth sales procedures.

To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams/clients at the same time. If you have experience with marketing campaigns and understand what excellent customer service is, we would like to meet you. Our ideal candidate is able to both administer daily sales activities and brainstorm innovative ideas to improve our client relationships.

Ultimately, you will drive growth to our company by being an essential part of the Account Management team.

Responsibilities

  • Prepare, file and retrieve sales-related documents, like contracts
  • Design and renew sales proposals
  • Update internal databases with account information
  • Coordinate meetings, calls and demos for the Account Management team
  • Conduct research on prospective clients
  • Liaise with internal teams to ensure proper pre-and post-sales service
  • Communicate customer feedback to Marketing, Sales and Product Development teams
  • Create detailed reports of campaigns’ results
  • Perform market and competitive research
  • Help create promotional materials (e.g. presentations and videos)

Requirements

  • Proven work experience as an Account Coordinator, Sales Coordinator or similar role
  • Excellent computer skills (MS Office in particular)
  • Hands-on experience with CRM software
  • Experience with marketing/advertising campaigns
  • Organizational and time-management skills
  • Strong communication skills with a problem-solving attitude
  • BSc in Business Administration, Marketing or relevant field

What does Account Coordinator do?

An Account Coordinator typically handles various tasks on a day-to-day basis to support the overall operations of an account team or department. Some common responsibilities of an Account Coordinator may include:

  1. Client Communication: Acting as a primary point of contact for clients, addressing their inquiries, and providing updates on project statuses.

  2. Account Administration: Maintaining accurate and up-to-date client records, including contact information, project details, and relevant documentation.

  3. Project Coordination: Assisting in project management by organizing and prioritizing tasks, coordinating timelines, and ensuring deliverables are met.

  4. Research and Analysis: Conducting market research, competitor analysis, and trend analysis to gather information relevant to client accounts and assist in developing strategies.

  5. Creative Briefing: Collaborating with the creative team to develop creative briefs, providing them with necessary background information, and ensuring their understanding of client requirements.

  6. Reporting: Preparing reports on project progress, performance metrics, and key insights to share with clients and internal stakeholders.

  7. Meeting Coordination: Scheduling and organizing client meetings, including preparing agendas, taking notes, and following up on action items.

  8. Relationship Building: Cultivating and maintaining strong relationships with clients, both through regular communication and by providing exceptional customer service.

  9. Quality Assurance: Reviewing deliverables to ensure they meet client expectations, brand guidelines, and quality standards.

  10. Administrative Support: Providing general administrative assistance, such as drafting correspondence, managing calendars, and organizing files.

The specific tasks of an Account Coordinator may vary depending on the industry, company, or team they work with. However, these responsibilities provide a general overview of what an Account Coordinator does on a day-to-day basis.

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