Cafe Manager Job Description Template

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Cafe Manager Job Description Template

Job Brief

We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.

Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

Responsibilities

  • Manage day-to-day operations of the cafe
  • Hire and onboard new wait staff and baristas
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation

Requirements

  • Work experience as a Cafe Manager or Barista
  • Hands-on experience with professional coffee machines
  • Good math skills
  • Availability to work within opening hours (including weekends and holidays)
  • Excellent communication skills with the ability to manage and motivate a team
  • Customer service attitude
  • High school diploma
  • Additional certification (e.g. in Business Administration or Hospitality) is a plus

What does Cafe Manager do?

A Cafe Manager is responsible for overseeing the daily operations of a cafe or coffee shop. Here are some of the tasks they typically undertake on a day-to-day basis:

  1. Opening and closing the cafe: They ensure that the cafe is opened and closed at the appropriate times. This involves unlocking and locking doors, turning on and off equipment, and checking inventory levels.

  2. Managing staff: They supervise the cafe staff, including baristas, servers, and kitchen staff. They schedule shifts, train employees, assign tasks, and address any performance issues or conflicts.

  3. Ordering supplies: They monitor inventory levels, place orders for food, beverages, and other necessary supplies, and ensure that there is enough stock to meet customer demand. They also review invoices and track expenses.

  4. Creating work schedules: They create weekly schedules for the cafe staff, ensuring that there are enough employees to handle busy periods and minimizing labor costs during slower times.

  5. Monitoring customer service: They ensure that customers have a positive experience by maintaining high standards of customer service. They may interact with customers, handle complaints or special requests, and address any issues that arise during the day.

  6. Overseeing food and drink preparation: They ensure that food and beverages are prepared according to health and safety regulations and the cafe's standards. They may assist with food preparation during busy periods or when short-staffed.

  7. Handling finances: They manage the cash register, process payments, reconcile daily cash transactions, and oversee the cafe's cash flow. They may also be responsible for budgeting, financial reporting, and tracking sales and expenses.

  8. Marketing and promotions: They develop and implement marketing strategies to attract and retain customers. This can include organizing events, managing social media accounts, creating promotional materials, and collaborating with local businesses or organizations.

  9. Maintaining cleanliness and safety: They ensure that the cafe is clean and presentable at all times, following health and safety regulations. This includes monitoring cleanliness standards, organizing regular cleaning schedules, and addressing maintenance issues.

  10. Analyzing performance metrics: They collect and analyze data on sales, customer feedback, and other performance metrics to identify areas for improvement and make informed business decisions. They may use this data to adjust pricing, menu offerings, or operational procedures.

These tasks may vary depending on the size and type of the cafe, but overall, a Cafe Manager plays a critical role in ensuring the smooth and efficient operation of the establishment.

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