Waiter/Waitress Job Description Template

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Waiter/Waitress Job Description Template

What is a Waiter/Waitress?

Waiters/Waitresses are responsible for taking orders, serving food and beverages, ensuring customer satisfaction, and handling payments. They must have excellent communication skills and a friendly demeanor.

A high school diploma or equivalent is typically required. Previous experience in a customer service role is often preferred.

Waiter/Waitress Job Description Template

Job Brief

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.


  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software,order  slips or by memorization
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests


  • Proven work experience as a Waiter or Waitress
  • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • High school diploma; food safety training is a plus

What does Waiter/Waitress do?

A waiter/waitress is responsible for providing excellent customer service in a restaurant setting. Here's a rundown of what they typically do on a day-to-day basis:

  1. Greeting and seating customers: When customers enter the restaurant, waiters/waitresses warmly welcome and escort them to an available table, ensuring their comfort.

  2. Taking orders: Waiters/waitresses provide menus, take food and beverage orders, and answer any questions customers may have about the menu items.

  3. Serving food and beverages: Once the orders are placed with the kitchen, the waiter/waitress serves the food and beverages to the customers, ensuring accuracy and presentation.

  4. Checking on customers: Throughout their meals, waiters/waitresses regularly check on the customers to ensure they are satisfied with their meals, refill drinks, and address any concerns or additional needs.

  5. Processing payments: At the end of the meal, waiters/waitresses present the bill to the customers, handle cash or card payments, and provide any necessary change or receipts.

  6. Cleaning and setting up tables: After customers leave, waiters/waitresses clean and sanitize the tables, chairs, and surrounding areas to prepare them for the next guests.

  7. Collaborating with kitchen staff: Waiters/waitresses work closely with the kitchen staff to ensure that the correct meals are prepared and delivered promptly.

  8. Handling customer complaints: If a customer has an issue with their order or service, waiters/waitresses should handle the complaint professionally, resolve any concerns, and report feedback to the management if necessary.

  9. Upselling and suggesting additional items: Waiters/waitresses may recommend additional menu items, appetizers, desserts, or special promotions to enhance the dining experience and increase sales.

  10. Participating in training and meetings: In some cases, waiters/waitresses may attend training sessions or team meetings to improve their skills, stay updated on menu changes, or discuss any operational issues.

Overall, waiters/waitresses play a crucial role in providing a positive dining experience and ensuring customer satisfaction.

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