Room attendants are responsible for cleaning and maintaining guest rooms, replenishing supplies, reporting any maintenance issues, and ensuring a high standard of cleanliness. Attention to detail and a strong work ethic are essential for this role.
A high school diploma or equivalent is typically required. Previous experience in housekeeping or a similar role is often preferred.
We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests.
Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will also address clients’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. If you’re interesting in kickstarting your career in the hotel industry, we’d like to meet you.
Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
A Room Attendant, also known as a Housekeeper or Maid, is responsible for maintaining the cleanliness and overall appearance of guest rooms in hotels, resorts, or other accommodation establishments. On a day-to-day basis, their tasks typically include:
Cleaning and servicing guest rooms: This involves making beds, dusting surfaces, vacuuming carpets, mopping floors, and cleaning bathrooms. The Room Attendant ensures that all amenities are replenished and that the room is organized and visually appealing.
Changing bed linens and towels: They remove used linens and replace them with fresh ones. They may also wash and fold linens in the on-site laundry if required.
Stocking and replenishing supplies: Room Attendants restock toiletries, coffee/tea supplies, drinking glasses, and other amenities to ensure guests have everything they need during their stay.
Reporting maintenance issues: They inform the maintenance department about any repairs or maintenance requirements in the rooms, such as broken fixtures, leaking faucets, or faulty electrical equipment.
Assisting with laundry: Depending on the establishment, Room Attendants may be responsible for collecting dirty laundry from guest rooms, sorting, and laundering it.
Communicating with guests: Room Attendants may interact with guests, responding to specific requests or inquiries, and providing information on hotel services and facilities.
Maintaining cleanliness standards: They follow established cleaning and safety protocols, ensuring rooms, corridors, and other public areas are maintained to the highest standards of cleanliness and hygiene.
Adhering to security procedures: Room Attendants respect guest privacy and ensure that personal belongings are secure when cleaning rooms.
It's important to note that the exact duties may vary depending on the specific establishment and its policies.