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Salon Receptionist Job Description

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Salon Receptionist

Salon Receptionist responsibilities

  • Answering phone calls, scheduling, booking and confirming appointments via phone and email
  • Warmly greeting clients, walking them to the proper beauty station and notifying assigned beauticians of their arrival
  • Processing payments by customers and issuing receipts
  • Maintaining proper client records, and informing them of available offers and discounts
  • Providing walk-in customers information about the products available, salon services and pricing
  • Keeping the reception area clean and organized
  • Helping with marketing and promotion of salon services and events

Salon Receptionist Job Description Template


Job Brief

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.


  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Manage our call center
  • Maintain a tidy reception area
  • Order business cards, brochures and stationery as needed


  • Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experience with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • High School diploma

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