Salon Receptionist Job Description Template

Use this Salon Receptionist job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Salon Receptionist Job Description Template

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Job Brief

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Manage our call center
  • Maintain a tidy reception area
  • Order business cards, brochures and stationery as needed

Requirements

  • Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experience with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • High School diploma

What does Salon Receptionist do?

A Salon Receptionist has various responsibilities and tasks to perform on a day-to-day basis. Some of these include:

  1. Greeting and Welcoming Customers: The receptionist is the first point of contact for clients entering the salon. They welcome customers and make them feel comfortable by providing a friendly and professional atmosphere.

  2. Appointment Scheduling: Managing the salon's appointment calendar by scheduling appointments for clients, ensuring efficient time management, and avoiding overlapping schedules.

  3. Answering Phone Calls: Handling incoming phone calls, answering inquiries, and providing information about salon services and availability. They may also take messages and transfer calls to the appropriate salon staff.

  4. Checking Clients In and Out: Checking clients in upon their arrival, confirming their appointment details, and updating their records. When clients leave, the receptionist may assist with invoice creation, handling payment processing, and providing any necessary aftercare instructions.

  5. Managing Product Sales: Assisting clients with product purchases, providing product information, and processing sales transactions. The receptionist is responsible for maintaining an organized inventory of salon products.

  6. Providing Information and Pricing: Providing clients with information about salon services, current promotions, and pricing. They may also handle inquiries about different hair and beauty treatments offered.

  7. Resolving Client Issues: Addressing and resolving any client concerns or complaints in a professional and timely manner. The receptionist ensures customer satisfaction by providing exceptional service and addressing any issues that arise.

  8. Salon Maintenance and Organization: Keeping the salon's front desk area tidy and organized, replenishing supplies, and maintaining a professional and welcoming environment for both staff and clients.

  9. Collaborating with Salon Staff: Communicating with stylists, aestheticians, and other salon staff to ensure smooth operations and effective coordination of appointments and client services.

  10. Administrative Tasks: Performing administrative duties such as managing salon emails, updating client databases, filing paperwork, and assisting with other clerical tasks as needed.

Overall, a Salon Receptionist plays a crucial role in providing excellent customer service, managing appointments, and maintaining the efficiency and organization of the salon.

Salon Receptionist Job Description Examples

Salon Receptionist• Source Salon Co

Source Salon Co is now hiring Salon Receptionist in Wichita, KS 67208. View job listing details and apply now.

Salon Receptionist...

The basic function of a Salon Receptionist: to provide support for salon Stylists and accommodate the needs of guests.

As a receptionist you will greet and take care of the needs of costumers. You will take calls, schedule guests for future appointments, and ta...

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Salon Receptionist• JCPenney

At The Salon by InStyle & jcp salon, we strive to unlock the potential of America’s top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!

Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want...

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Front Desk Receptionist• Tru Salon Spa

Must be in cosmetology, nail, or Esthetic school. Looking for a front desk receptionist with good people skills and the ability to multi-task. Receptionist will be required to check guests in and out, as well as other responsibilities that will be discussed upon interview.

Work Remotely...• No

Job Types: Full-time, Part-time

Pay: $10.00 - $20.00 per hour

Schedule:• 8 hour shift• Day shif...

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Receptionist• Smartstyle

Overview

Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success...

Responsibilities

Every Supercuts rece...

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