Salon Receptionist Job Description Template

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Salon Receptionist Job Description Template

What is a Salon Receptionist?

Salon receptionists are responsible for greeting clients, scheduling appointments, managing phone calls, and handling payments. They ensure a smooth and welcoming experience for clients.

A high school diploma or equivalent is typically required for salon receptionists. Strong communication and organizational skills are also essential.

Salon Receptionist Job Description Template

Job Brief

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.


  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Manage our call center
  • Maintain a tidy reception area
  • Order business cards, brochures and stationery as needed


  • Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experience with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • High School diploma

What does Salon Receptionist do?

A Salon Receptionist has various responsibilities and tasks to perform on a day-to-day basis. Some of these include:

  1. Greeting and Welcoming Customers: The receptionist is the first point of contact for clients entering the salon. They welcome customers and make them feel comfortable by providing a friendly and professional atmosphere.

  2. Appointment Scheduling: Managing the salon's appointment calendar by scheduling appointments for clients, ensuring efficient time management, and avoiding overlapping schedules.

  3. Answering Phone Calls: Handling incoming phone calls, answering inquiries, and providing information about salon services and availability. They may also take messages and transfer calls to the appropriate salon staff.

  4. Checking Clients In and Out: Checking clients in upon their arrival, confirming their appointment details, and updating their records. When clients leave, the receptionist may assist with invoice creation, handling payment processing, and providing any necessary aftercare instructions.

  5. Managing Product Sales: Assisting clients with product purchases, providing product information, and processing sales transactions. The receptionist is responsible for maintaining an organized inventory of salon products.

  6. Providing Information and Pricing: Providing clients with information about salon services, current promotions, and pricing. They may also handle inquiries about different hair and beauty treatments offered.

  7. Resolving Client Issues: Addressing and resolving any client concerns or complaints in a professional and timely manner. The receptionist ensures customer satisfaction by providing exceptional service and addressing any issues that arise.

  8. Salon Maintenance and Organization: Keeping the salon's front desk area tidy and organized, replenishing supplies, and maintaining a professional and welcoming environment for both staff and clients.

  9. Collaborating with Salon Staff: Communicating with stylists, aestheticians, and other salon staff to ensure smooth operations and effective coordination of appointments and client services.

  10. Administrative Tasks: Performing administrative duties such as managing salon emails, updating client databases, filing paperwork, and assisting with other clerical tasks as needed.

Overall, a Salon Receptionist plays a crucial role in providing excellent customer service, managing appointments, and maintaining the efficiency and organization of the salon.

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