Front Office Manager Job Description Template

Use this Front Office Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Front Office Manager Job Description Template

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Job Brief

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met

Requirements

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • High School diploma; additional certification is a plus

What does Front Office Manager do?

A Front Office Manager is responsible for overseeing and managing all activities in the front office area of a business, such as a hotel, resort, or office building. On a day-to-day basis, their tasks may include:

  1. Supervising staff: The Front Office Manager is responsible for managing and supervising the front office staff, including receptionists, concierge, and other administrative assistants. They provide guidance, support, and training to ensure smooth operations.

  2. Guest services: They are responsible for providing excellent customer service to guests, answering inquiries, resolving complaints, and ensuring guest satisfaction. This may involve handling special requests, assisting with check-ins and check-outs, and addressing any issues or concerns.

  3. Reservation management: The Front Office Manager oversees the reservation system, ensuring accurate and efficient booking procedures. They coordinate with other departments to ensure room availability and manage room allocations based on guest preferences and requirements.

  4. Financial management: They assist with budgeting, forecasting, and expense control for the front office department. This involves monitoring and reporting financial transactions, analyzing revenue and expenses, and implementing cost-saving measures.

  5. Staff scheduling: The Front Office Manager is responsible for creating and managing work schedules for front office staff, ensuring appropriate coverage during peak hours and adjusting staffing levels as needed.

  6. Administrative tasks: They handle various administrative tasks, including managing correspondence, maintaining office supplies, preparing reports, and organizing meetings. They may also assist with managing payroll, tracking attendance, and handling employee records.

  7. Safety and security: The Front Office Manager ensures compliance with safety and security procedures. This includes monitoring access control, addressing any security incidents or concerns, and coordinating emergency response protocols.

  8. Training and development: They contribute to staff training and development initiatives, ensuring that employees have the necessary skills and knowledge to perform their duties effectively. This may involve conducting training sessions, providing ongoing coaching and feedback, and identifying opportunities for growth.

Overall, the Front Office Manager is responsible for creating a positive and professional front office environment, ensuring efficient operations, and delivering outstanding customer service to guests.

Front Office Manager Job Description Examples

Front Office Manager• Marquee Hospitality

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Front Office Manager• Hilton

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Front Office Manager• Courtyard by Marriott Rogers at Pinnacle Hills

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our.....

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Front Office Manager• JM Hospitality Solutions

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