Use this Front Office Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
A Front Office Manager is responsible for overseeing and managing all activities in the front office area of a business, such as a hotel, resort, or office building. On a day-to-day basis, their tasks may include:
Supervising staff: The Front Office Manager is responsible for managing and supervising the front office staff, including receptionists, concierge, and other administrative assistants. They provide guidance, support, and training to ensure smooth operations.
Guest services: They are responsible for providing excellent customer service to guests, answering inquiries, resolving complaints, and ensuring guest satisfaction. This may involve handling special requests, assisting with check-ins and check-outs, and addressing any issues or concerns.
Reservation management: The Front Office Manager oversees the reservation system, ensuring accurate and efficient booking procedures. They coordinate with other departments to ensure room availability and manage room allocations based on guest preferences and requirements.
Financial management: They assist with budgeting, forecasting, and expense control for the front office department. This involves monitoring and reporting financial transactions, analyzing revenue and expenses, and implementing cost-saving measures.
Staff scheduling: The Front Office Manager is responsible for creating and managing work schedules for front office staff, ensuring appropriate coverage during peak hours and adjusting staffing levels as needed.
Administrative tasks: They handle various administrative tasks, including managing correspondence, maintaining office supplies, preparing reports, and organizing meetings. They may also assist with managing payroll, tracking attendance, and handling employee records.
Safety and security: The Front Office Manager ensures compliance with safety and security procedures. This includes monitoring access control, addressing any security incidents or concerns, and coordinating emergency response protocols.
Training and development: They contribute to staff training and development initiatives, ensuring that employees have the necessary skills and knowledge to perform their duties effectively. This may involve conducting training sessions, providing ongoing coaching and feedback, and identifying opportunities for growth.
Overall, the Front Office Manager is responsible for creating a positive and professional front office environment, ensuring efficient operations, and delivering outstanding customer service to guests.
Front Office Manager - Doubletree Hotel Tulsa Warren PlaceA Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...What will I be doing?
As Guest Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continuing effort to...
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our.....
Front Office Reception | Cottonwood Tucson | Tucson, Arizona
Job Summary...
The Receptionist is responsible for greeting and assisting all visitors, employees, answering the switchboard, responding to inquiries, connecting caller with appropriate party, paging overhead when appropriate, documenting incoming deliveries, processing incoming and outgoing mail and providing additional clerical su...
Summary
Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained.....