Front Office Manager Job Description

Use this Front Office Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Front Office Manager

Front Office Manager duties and responsibilities

-

Front Office Manager Job Description Template

Copy

Job Brief

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met

Requirements

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • High School diploma; additional certification is a plus
Last Updated 09 Jan, 2023

Front Office Manager Job Description Examples

Front Office Manager C• MVW Services Corporation

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.JOB SUMMARYResponsible for all front office functions and staff. Areas of... respon...

Read more
Front Desk / Office Manager• W Care

W Care in Brooklyn, NY is looking for one front desk / office manager to join our 20 person strong team. We are located on 70 Lee Ave 2nd Floor. Our ideal candidate is attentive, ambitious, and reliable.

Responsibilities...

Responsibilities for Office Manager• Oversee and support all administrative duties in the office and ensure that office is operating smoothly• Manage office supplies inv...

Read more
Front Office Manager• Courtyard by Marriott Rogers at Pinnacle Hills

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our.....

Read more
Front Office Manager• Hilton

Front Office Manager - Doubletree Hotel Tulsa Warren PlaceA Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...What will I be doing?

As Guest Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continuing effort to...

Read more
Find candidate emails
on Linkedin

Gather verified email addresses & phone numbers directly from LinkedIn, reach out, and see when candidates open your emails.

Get Started Free