Front Office Manager Job Description

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Front Office Manager

Front Office Manager responsibilities

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Front Office Manager Job Description Template

Job Brief

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met

Requirements

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • High School diploma; additional certification is a plus

Front Office Manager Job Description Examples

Front Office Manager • Comfort Inn & Suites Sturbridge

The award winning Comfort Inn & Suites Sturbridge is hiring for a Front Office Manager. Prior Choice Hotels experience is preferred but not required. Evening and Weekend availability is required.

ESSENTIAL JOB FUNCTIONS...• Monitors and ensures compliance with all guidelines for operations• Conducts monthly department meetings to review new procedures and solicit input from all employees• H...

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FRONT OFFICE MANAGER • In Group Hospitality

POSITION TITLE: Front Office Manager

REPORTS TO: Assistant General Manager/ General Manager...

JOB SUMMARY: The Front Office Manager directly supervises and trains all front office associates and ensures completion of all front office duties. Directs and coordinates the activities of the front office function to ensure a seamless guest experience.

RESPONSIBILITIES:• Participates in the sele...

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Hotel Front Desk Manager • Oaklawn Racing Casino Resort

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

The Front Desk Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front offic...

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Front Office Assistant Manager • St. Regis Hotels & Resorts

Job Number 22116783Job Category Rooms & Guest Services OperationsLocation The St. Regis Bahia Beach Resort Puerto Rico, State Road 187 kilometer 4.2, Rio Grande, Puerto Rico, United States VIEW ON MAP...Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a...

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