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Mail Clerk Job Description

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Mail Clerk

Mail Clerk responsibilities

  • Sorting incoming mail by department, location and category
  • Keeping records of sent and received mail
  • Preparing envelopes and packages

Mail Clerk Job Description Template


Job Brief

We are looking for a Mail Clerk to handle, sort and distribute envelopes and packages.

In this role, you should be diligent and reliable. You should have attention to detail, good literacy skills and the ability to remain calm and productive when handling urgent mail or postage mistakes.

Your goal will be to ensure our mail reaches its recipients in good condition.


  • Sign for incoming registered or certified mail
  • Sort mail by department, location or category (e.g. bills, notices, personal)
  • Stamp and record date of receipt and sender’s name
  • Keep records of incoming packages, including their weight, return address and description
  • Collect and prepare correspondence to be mailed (e.g. applying appropriate stamps, verifying addresses)
  • Correct and reforward misdirected mail
  • Arrange for express delivery when needed
  • Distribute mail to individuals or departments
  • Track mailroom supplies (e.g. stamps, envelopes, address labels)


  • Proven experience as a Mail Clerk or Office Clerk
  • Experience with mail sorting and postage meter machines is a plus
  • Good computer skills
  • Well-organized, with sharp attention to detail
  • Ability to work under pressure
  • Good communication and literacy skills
  • High school diploma preferred

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