Customer Service Trainer Job Description

Use this Customer Service Trainer job description template to advertise the open roles for free using You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Customer Service Trainer

Customer Service Trainer duties and responsibilities

  • Developing digital and print educational material (e.g. videos and manuals)
  • Organizing classroom-style seminars
  • Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Customer Service Trainer Job Description Template


Job Brief

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.


  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material


  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus
Last Updated 09 Jan, 2023

Customer Service Trainer Job Description Examples

Customer Service Trainer I• Cambia Health

Remote within: Oregon, Washington, Idaho or Utah

Primary Job Purpose...

The Regence Operations Trainer I is responsible for providing education through maintenance and delivery of Regence Operations processes and procedures. Trainers evaluate participant performance and effective application of learning principles.

General Functions and Outcomes• Develop limited content and ensure consisten...

Read more
Customer Service Trainer• Chewy

Come join one of the fastest-growing online pet retailers in America! Chewy Pharmacy is looking for a Customer Service Trainer to join our pack in Louisville, KY! We offer an open-space, collaborative environment full of passionate pet lovers who are looking to change the world every single day! We also offer competitive pay, medical & dental insurance, 401k match, Team Member discounts and so....

Read more
Consumer Service Trainer• Spectrum Brands

Job TitleConsumer Service TrainerJob ...US17554Requisition TypeRegularFunctionMarketingState/ProvinceCaliforniaCityLake ForestRegionUSPosting Start DateSep-13-2022Division Information

The Hardware and Home Improvement (HHI) division of Spectrum Brands, located in Orange County, CA, is a major manufacturer and supplier of residential locksets, residential builders' hardware, fau...

Read more
Customer Service Trainer• ifm

The Customer Service Trainer is responsible for evaluating, designing, coordinating and delivering a comprehensive range of training and education programs for the customer service teams

In this NEWLY created role, you will report to the Customer Engagement Manager. As the Customer Service Trainer, you will use your passion for customer service and training to strengthen our 50 person service....

Read more
Find candidate emails
on Linkedin

Gather verified email addresses & phone numbers directly from LinkedIn, reach out, and see when candidates open your emails.

Get Started Free