Customer Service Trainer Job Description

Use this Customer Service Trainer job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Customer Service Trainer

Customer Service Trainer responsibilities

  • Developing digital and print educational material (e.g. videos and manuals)
  • Organizing classroom-style seminars
  • Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Customer Service Trainer Job Description Template

Job Brief

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Requirements

  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus

Customer Service Trainer Job Description Examples

Customer Service Trainer • Washington Suburban Sanitary Commission

Posting Details

Position Information...

Functional Title Customer Service Trainer Recruitment Category Type Standard Functional Category Customer Service Grade GS.12 FLSA Status Exempt Requisition Number 22-0219 Number of Vacancies 1 Job Level Non-Management Job Code Job Description Summary Organization Name Center of Excellence Reports to Section Mgr, Center of Excellence Full or Part Time F...

Read more
Customer Service Trainer • Philadelphia Gas Works

Philadelphia Gas Works is now hiring Customer Service Trainer in Philadelphia, PA 19122 (Ludlow area). View job listing details and apply now. Overview:

Looking for a challenge and ready to power up your career...

Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Free Parking – Wellness Programs – Onsite Gyms – Tuition Assistance- PSLF E...

Read more
Customer Service Trainer • Covetrus North America LLC

• Customer Service Trainer Covetrus - Manhattan, KS Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes.• We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.• Our... p...

Read more
Advanced Services Customer Service Trainer • Hawaiian Telcom

Job Purpose:

Responsible for end user customer training of HT Business Services. Responsible for working with both external and internal customers to execute HT Business Services Customer End User training and meeting customer expectations. Responsible for working with various other departments such as: Sales, Customer Project Management, Product Managers to produce training material such as.....

Read more