Strategic Account Manager Job Description Template

Job Brief

We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales.

As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you.

Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities

Manage our key accounts portfolio
Achieve assigned strategic account objectives
Establish strong, long-term client relationships
Communicate with major clients on a regular basis and respond to specific queries
Suggest solutions and innovative ideas to meet client needs
Handle complaints and problems in a timely and effective manner
Act as the liaison between key customers and internal teams
Identify and approach new potential strategic customers
Monitor sales performance metrics
Prepare monthly, quarterly and annual reports and forecasts

Requirements

Proven work experience as a Strategic account manager or Key account manager
Solid sales experience in B2B environment
Hands on experience with CRM software and Account management systems
Understanding of sales performance metrics
An ability to address customer requests in a timely manner
Excellent communication and interpersonal skills with an aptitude for building strong client relationships
Strong negotiation skills with a problem-solving attitude
Availability to travel as needed
BSc degree in Sales, Business Administration or relevant field

What does Strategic Account Manager do?

A Strategic Account Manager is responsible for managing key client accounts and developing strategic plans to drive business growth. On a day-to-day basis, their responsibilities may include:

Building and maintaining strong relationships with key clients.
Identifying and understanding clients' business objectives and challenges.
Collaborating with internal teams to develop tailored solutions for clients.
Conducting regular meetings and presentations with clients to discuss progress, challenges, and future opportunities.
Monitoring market trends and competitors to identify potential business opportunities.
Identifying upsell and cross-sell opportunities within existing client accounts.
Monitoring and analyzing client performance data to assess the effectiveness of strategies and make data-driven recommendations.
Managing contract negotiations and renewals.
Providing exceptional customer service and acting as the main point of contact for clients.
Reporting on key metrics and performance indicators to internal stakeholders.

Overall, a Strategic Account Manager plays a crucial role in maximizing revenue and fostering long-term client satisfaction through strategic planning and effective account management.

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