Strategic Account Manager Job Description

Job Brief

We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales.

As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you.

Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities

• Manage our key accounts portfolio
• Achieve assigned strategic account objectives
• Establish strong, long-term client relationships
• Communicate with major clients on a regular basis and respond to specific queries
• Suggest solutions and innovative ideas to meet client needs
• Handle complaints and problems in a timely and effective manner
• Act as the liaison between key customers and internal teams
• Identify and approach new potential strategic customers
• Monitor sales performance metrics
• Prepare monthly, quarterly and annual reports and forecasts

Requirements

• Proven work experience as a Strategic account manager or Key account manager
• Solid sales experience in B2B environment
• Hands on experience with CRM software and Account management systems
• Understanding of sales performance metrics
• An ability to address customer requests in a timely manner
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Strong negotiation skills with a problem-solving attitude
• Availability to travel as needed
• BSc degree in Sales, Business Administration or relevant field