Strategic Account Manager Job Description Template

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Strategic Account Manager Job Description Template

What is a Strategic Account Manager?

Strategic Account Managers are responsible for managing key client accounts, developing long-term relationships, identifying growth opportunities, and ensuring client satisfaction. They work closely with clients to understand their needs and align company offerings to meet those needs.

A bachelor's degree in business, marketing, or a related field is typically required. Strong communication and negotiation skills are essential for this role.

Strategic Account Manager Job Description Template

Job Brief

We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales.

As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you.

Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities

  • Manage our key accounts portfolio
  • Achieve assigned strategic account objectives
  • Establish strong, long-term client relationships
  • Communicate with major clients on a regular basis and respond to specific queries
  • Suggest solutions and innovative ideas to meet client needs
  • Handle complaints and problems in a timely and effective manner
  • Act as the liaison between key customers and internal teams
  • Identify and approach new potential strategic customers
  • Monitor sales performance metrics
  • Prepare monthly, quarterly and annual reports and forecasts

Requirements

  • Proven work experience as a Strategic account manager or Key account manager
  • Solid sales experience in B2B environment
  • Hands on experience with CRM software and Account management systems
  • Understanding of sales performance metrics
  • An ability to address customer requests in a timely manner
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  • Strong negotiation skills with a problem-solving attitude
  • Availability to travel as needed
  • BSc degree in Sales, Business Administration or relevant field
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