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We are looking for a skilled Key Account Manager to oversee the relationship’s of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to achieve long-term success.
A Key Account Manager (KAM) is responsible for managing relationships and ensuring the satisfaction of key clients within a company. On a day-to-day basis, a KAM typically engages in the following activities:
Relationship management: Building and maintaining strong relationships with key clients through regular communication, meetings, and networking. This involves understanding their needs and expectations, as well as providing personalized solutions and support.
Account planning: Developing strategic plans and goals for each key account. This includes analyzing the performance of the account, identifying growth opportunities, and creating action plans to maximize sales and profitability.
Sales and business development: Collaborating with the sales team to identify opportunities for cross-selling and upselling to key accounts. A KAM may also be involved in negotiations, contract renewal discussions, and pricing strategies to ensure the long-term profitability of the account.
Customer support: Acting as the primary point of contact for key clients, a KAM addresses any concerns or issues they may have. They work closely with internal teams such as customer service, marketing, and product development to provide effective solutions and ensure client satisfaction.
Strategic analysis: Conducting market research, competitor analysis, and assessing industry trends to stay up-to-date and provide valuable insights to key clients. This helps in identifying potential risks and opportunities for the client's business.
Reporting: Preparing reports and presentations to track the performance of key accounts and demonstrate value to internal stakeholders. These reports may include sales figures, account growth, customer feedback, and market analysis.
Collaboration: Working with internal teams to align strategies and ensure the smooth execution of key account plans. This requires close collaboration with sales, marketing, product development, and customer service teams to meet client expectations and deliver results.
Overall, a Key Account Manager focuses on building strong client relationships, driving sales growth, and providing personalized support to key clients.
At Miltenyi Biotec, 3,000 employees worldwide develop pioneering solutions for biomedical science and the clinical application of cell therapies. Our multidisciplinary team combines excellence in research with the development of innovative products for the treatment of serious diseases.
Global Key Account Manager...
New Jersey/Pennsylvania
Your tasks:
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